Frequently Asked Questions
Everything you need to know about your home brewing journey.
How long does shipping take for my brewing equipment?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy on coffee gear?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, some consumables cannot be returned.
Do your products come with a warranty?
Yes, all electrical brewing equipment and high-end manual grinders come with a standard 12-month manufacturer warranty against defects.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Do you offer international shipping?
Currently, we ship to a select range of international destinations. Shipping costs and delivery timeframes will be calculated automatically at the checkout based on your location.